Customer Service never seems to be met to the fullest extent, which is amazing to me because it really isn’t that difficult. In fact, performing exceptional customer service is quite simple. Ted Coine, a customer service friend I met on Twitter, recently sent out an update that got me thinking and inspired this post. Ted […]

When I began my career in radio, I worked on the creative, rather than the business side of the industry. I was in the programming department and would write and produce for different shows. I would devour the newspapers every day looking for potential topics and comedy bits. It was fun, and my mind was […]

Customer Service is a term that’s time has come and gone. Providing service to a customer does not capture the meaning of what customer service is truly about; because of this, it’s a coin toss as to whether or not exceptional customer relations are being provided. Some may say it’s not in the moniker, rather […]