When I told folks that I was leaving the New England Patriots, many people thought I was crazy. I was Chief Marketing Officer for the three-time World Champions; why would I ever want to leave? I know that my role at the Patriots would be a dream job for most; in fact, when I was […]
read moreThe Big Three in Customer Satisfaction
My wife, Patricia, our two kids and I moved to New Hampshire to live full time on a lake instead of living in the heart of the action in the Boston area. There is one problem with the move: the options for dining and purchasing premium food products are limited. Most people may be able […]
read moreThe Summer’s Over, You’ve Got To Buckle Down
From when I was a kid in elementary school, right through my senior year at Boston College, when this time of year came around, so did an end-of-summer lecture from my dad. Year in and year out, the lecture began like this: “The summer’s over. It’s time to buckle down. You had your fun…” My […]
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