Business relationships often fail even before they begin. Quite often, when you initially meet a potential new business contact, it is so fleeting that not enough thought or follow-through is given to structuring the relationship; something that is necessary to form a positive and mutually beneficial long-lasting relationship. Everyone has time constraints, and unless a […]
read moreSometimes You Just Have To Suck It Up
When I was growing up, I lived in a three-decker tenement building in East Boston. I lived on the third floor with my mom and sister; my grandparents lived on the first floor. Because of this arrangement, I spent a lot of time with my grandparents, learning their take on life and what was truly important in […]
read moreLove Thy Customer
Customer Service is a term that’s time has come and gone. Providing service to a customer does not capture the meaning of what customer service is truly about; because of this, it’s a coin toss as to whether or not exceptional customer relations are being provided. Some may say it’s not in the moniker, rather […]
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