I think most people would agree that there is much more bad or mediocre than exceptional customer service out there. Considering that everyone typically agrees that customer service is important, why is this the case? What factor influences the decision to lean more toward mediocre than spectacular when customer service is delivered? I’m here to […]

We throw parties and events all the time; my wife Patricia’s biggest pet peeve is that many people do not have the common courtesy to respond to the invitation one way or the other. “Just tell us you’re not coming; it will not make us feel bad,” she recently said to her computer screen… then […]

Leadership comes in many forms and from different types of people. As I re-read that line, I realize I’m not saying anything new; at the same time, I do not know if everyone views it that way. I feel like there is a “type” of person that is thought of when a leader comes to […]