When we announced that McGraw-Hill was publishing our book, Winning the Customer, of course we had to have a little fun with it, so I threw out to the social media universe that we would give a copy of the book to the person who provided the “best” topic for me to write a post […]
read moreIt’s Universal – They’re Trying Harder
My son turned 10 this week, so our family went to Universal Studios in Orlando for the occasion and a little fun in the sun. I had been to Universal Studios a couple of times when I was with the NFL, but never stayed at a hotel in the park itself, and we’ve never been […]
read moreThe Decisive Trinity – Three Factors To Think About When Making a Decision
When you lead an organization or a department, it is imperative to ensure everyone is on the same page and makes consistent decisions. A leader quite often struggles with the balance between controlling the important decisions and empowering those who work for him or her. It’s a delicate balance because, while you want to provide […]
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