Watching NFL preseason games reminds me of a story from when I was with the New England Patriots. We owned the rights to the preseason games, which meant we produced, sold and placed the games on a local TV station. Typically, we controlled three of the four games with one being picked up by the network. One […]
read moreThe Tasmanian Devil Effect
There are many pretenders out there – folks who lack the character or discipline to follow through on what they say they are going to do. At times we get caught up in their flair and flamboyance, which becomes a smoke screen that hides what they are truly about. I like to refer to this […]
read moreAre You A Gracious Host – Even At Work?
Customer Service never seems to be met to the fullest extent, which is amazing to me because it really isn’t that difficult. In fact, performing exceptional customer service is quite simple. Ted Coine, a customer service friend I met on Twitter, recently sent out an update that got me thinking and inspired this post. Ted […]
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