Recently, my kids (and therefore, my wife and I) got a dose of reality when they discovered there was no such thing as the Tooth Fairy. To make matters even worse, that discussion led to the truth about Santa Claus. Let me just say, it was an emotional day and an absolute loss of innocence […]
read moreThe Decisive Trinity – Three Factors To Think About When Making a Decision
When you lead an organization or a department, it is imperative to ensure everyone is on the same page and makes consistent decisions. A leader quite often struggles with the balance between controlling the important decisions and empowering those who work for him or her. It’s a delicate balance because, while you want to provide […]
read moreThe New Meadowlands Exceeded Expectations (Ummm) – in Customer Service
Last Sunday, my wife, Patricia and I were invited to the New York Giants home opener at the brand new – New Meadowlands Stadium. We were interested in checking out all of the bells and whistles incorporated into the complex, and found a few aspects that definitely did not disappoint. The four extra-large HD video boards […]
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