I think most people would agree that there is much more bad or mediocre than exceptional customer service out there. Considering that everyone typically agrees that customer service is important, why is this the case? What factor influences the decision to lean more toward mediocre than spectacular when customer service is delivered? I’m here to […]
read moreBecome A Tough Act To Follow
If you frequent my blog, you have met my Grandmother Viola, my Grandmother Sarah, and my Grandfather Tony. The one grandparent you haven’t met is my Grandfather Louis. Don’t feel left out, neither have I. Unfortunately, my dad’s dad passed away when my dad was 11 years old. I know that wasn’t easy for my […]
read moreAlways Give People More Than They Bargained For
My Guest Post This Week on Liz Strauss’ Successful Blog. I grew up in East Boston in a three-decker dumbbell tenement building. My grandparents lived on the first floor and we lived on the third floor. We spent a lot of time on the first floor with my grandparents and ate dinner there practically every […]
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