Back in the early nineties, before we had kids, Patricia and I and all of our friends quite often met up for ski weekends. My buddy, Snax, had a share in a ski house in New Hampshire and he would invite us to come up and join the group. We had a lot of great […]
read moreCFOs Are The Culprits Of Bad Customer Service
I think most people would agree that there is much more bad or mediocre than exceptional customer service out there. Considering that everyone typically agrees that customer service is important, why is this the case? What factor influences the decision to lean more toward mediocre than spectacular when customer service is delivered? I’m here to […]
read moreBecome A Tough Act To Follow
If you frequent my blog, you have met my Grandmother Viola, my Grandmother Sarah, and my Grandfather Tony. The one grandparent you haven’t met is my Grandfather Louis. Don’t feel left out, neither have I. Unfortunately, my dad’s dad passed away when my dad was 11 years old. I know that wasn’t easy for my […]
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