I have been in the sports business since 1987, and longer, if you also take into consideration my internship with NESN during my senior year at Boston College. That means I am either full of great knowledge and experience due to longevity and accomplishments, or that I am a dinosaur in the industry; I’ll let […]
read moreDisney is the Master at Winning the Customer
I will not be the first, nor last, to write about Disney and their unbelievable customer service. They knew the key to Winning the Customer even before I wrote the book, but I wanted to share and pass along two spectacular features that Disney offers that we experienced this last trip, as well as further […]
read moreNice is Overrated
I realize that the following statement will put a bunch of people out and get certain types up in arms, but stick with me on this notion: “Nice” is overrated, and to me, quite often equals mediocre. Think about it, “Thanks Charlie, I had a nice time tonight.” Coming from his date, this is not […]
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